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Testimonials


What Our Clients Have to Say about Metroplex Mortgage Services!

You Made Owning a Home Easy

Just a few words to thank you. We tried to get a home through a couple of realtors, who were unsuccessful in getting us approved. Not to mention the amount of money we were being asked to come up front with, and lost it for either down payment and/or other unnecessary classes.

You, on the other hand, worked positively with us, never asking for a penny. You also have a very professional team backing you up, whom was such a great pleasure working with.

And lastly, you made owning a home very easy, thanks to your knowledge and professionalism. I would, and will continue to recommend you and your program to everyone.


You have Surrounded Yourself with Very Capable People

Good afternoon! I hope all is well in your corner of the world. I just wanted to drop a line to say THANK YOU for all that you did for my brother and his family. You and your team along with Grant from Worden Realty did more than you can possibly know. It was really nice to see something good and positive in their lives with all that they have faced in the last two years. I hope you realize that I would not have referred him to anyone else. I know it wasn’t me closing on the house, but I’m not so sure I wasn’t happier for them on their closing than when I closed, just because of the circumstances.

I also wanted to thank you and your team for helping me with the refinancing on my home. Dave is absolutely fantastic! You have surrounded yourself with very capable people and the positive changes and obvious growth from round one (initial closing) to round two (refinancing) are very noticeable and very nice; smoother. It shows that you are doing something right. I pray for your continued success!


We cannot put into words how much we appreciate what was done for us.

Me and my wife would like to thank you and your team for helping us obtain or new home. When we first got in touch with Metroplex we really did not think we would be able to get financing due to a bankruptcy that we went thru just 4 years ago.

From the first time we talked to you right up to the day of closing you said all along that you were sure we would get this done. You and your team did an amazing job for us and we know of no other people that would have done what you all did for us, from helping us get our credit scores raised to fighting thru all the issues that came up.

There was a time in the process that I almost gave up and thru your encouragement I stayed thru to the end and me and my wife was able to close this loan and we received the home we have wanted for years.

As I said earlier you have a amazing team assembled around you and still to this day find it hard to believe we overcame all the obstacles that came our way and you and your team got this done.

We cannot put into words how much we appreciate what was done for us. Thank you again for all you have done for us.


I save all his tips and refer back on numerous occasions!

Folks, all in all, Sean is one awesome gentleman to work with when attempting to obtain a home. I highly recommend him, his team and his USDA site. Sean and his team are eager and able to help. His metroplex site is so very educational! I save all his tips and refer back on numerous occasions! For real Friends!


Incredible service and knowledge of USDA loans

Sean, is a USDA Loan Pro who knows how to get even the most complicated loans closed timely. Sean and his incredibly dedicated staff of loan professionals offer incredible service and knowledge of USDA loans and how best to navigate the loan process when qualifying. Two thumbs up from a very satisfied customer, Sean and his fantastic team at Metroplex Mortgage get it done!


Pleasure to work with!

Sean and his team at Metroplex Mortgage Services are a pleasure to work with and consistently get loans to the closing table. He specializes in USDA loans – getting borrowers the best rates and lowest down payments possible. I encourage you to contact him to see how he can serve you and your clients!


Amazed at the epic service

If you are looking for a reliable & professional Lending Company, you need to contact Sean. His hands on training & communication skills are by far incomparable. I’ve worked with Metroplex Mortgage for the last 5 years of my real estate career & continue to be amazed at the epic service they provide.


We weren't just another number

We want to thank you and everyone in your office that helped us through a stressful time purchasing our first Florida home. You all made us feel like people instead of a loan applicant number. We will be sure to tell all our friends and family when they to are ready to become Floridians.


This time was less stressful...

Thank you and to everyone in your office that helped make our first Florida home smooth and less stressful then our home buying in the past. We will be sure to let all our friends and family know how helpful this whole process was easy for us.


The best at what they do!

We wanted to thank you for all of your hard work,and patients with dealing with us, especially with rushing everything thru at the end. Your the best and great at what you do, there aren't enough words to say how much we appreciate everything you did for us.


Sean and his team were AMAZING!

As a first time home buyer they kept me informed of everything that was going on and what was still to come. They were friendly, knowledgeable, and extremely prompt with all of their services. I would recommend Sean to anybody!


Lengendary Customer Service!

Sean Stephens and his team at Metroplex Mortgage truly do offer legendary customer service. We would not be in our new home without the very knowledgeable help and assistance that Sean and staff provided to us through the USDA loan qualification process. We had extremely difficult sellers to deal with expecting an extremely fast closing of escrow. Sean and staff got it done, taking the stress out of our cross country move. With much gratitude and appreciation for the professionalism of the staff at Metroplex mortgage!


Good Experience for First Time Homebuyer

My experience with Metroplex Mortgage Services was a very good one. Anytime I had any questions they were answered. Sean was very helpful with everything and did all he could and more to keep me updated on things. The people at Metroplex were all so nice and did what they could for you. It was a good experience as a first time home buyer.


We got all the help we needed for a smooth approval

I would like to thank metroplex and their staff for all the hard work and making sure we as first time home buyers got all the help we needed for a smooth approval on our lovely new home ! We would recommend metroplex to all our family and friends because of their hard work and dedication. Thank you , sincerly Scott Theodore & lidia.


They made the dream come true

I would have never thought I could owe a home one day. I made the call to metroplex, and they made the dream come true. I provided all the information they need, and they did all the work for my me and my family.


Couldn't be happier

Great team of professionals, they helped us close on our dream house! We couldn't be more happy with the team and would recommend them to anyone. After 22 years of military service it was nice to have help, guidance, and support to get through the VA loan process and make the experience a smooth one.


Thanks for the amazing deal!

I just closed on my first house and metroplex was so helpful! I want to thank them for all the help and the amazing deal they got for me! I'm so glad I went with them!! Thanks for helping me buy my first house!!


Closed in less than 60 days!

I loved how FAST it was. Sean and his team worked endlessly and we closed on our wonderful house in less than 60 days!! Truly amazing teamwork!


Very helpful, friendly and kept me up to date

The entire Metroplex team was very helpful , friendly and kept me up to date on the process the entire time. They were knowledgeable and answered all my questions in a very timely manner. The process of the loan and closing went very smooth. I would highly recommend their services to anyone who is looking for a mortgage


Everyone is so friendly!

Everyone is so friendly and gets things handled in a nice speed. I would recommend using their services.


The best lending experience ever!

The whole team there really helped the process go smoothly. We were so stressed until we found you guys! I have bought and sold personal homes, and sold real estate for a few years. This was by far, the best lending experience ever! Thank you so much! We love our dream home! Jerry and Lauren Reed


You can't go wrong with Metroplex!

Sean and his Metroplex team were the best part of our home buying experience. Sean got us a better rate than we could've imagined, everyone was responsive, helpful, quick and informative. I wish we could take them with us wherever we move in the country! You can't go wrong with Metroplex.


The experience so far has been amazing

Sean Stephens and his staff over were extremely helpful and knowledgeable regarding the process for buying a USDA property. The experience so far has been amazing, they are very thorough. This is our first home purchase and it has been definitely been a non-stressful one due to Sean and his staff answering all our questions and making sure we got exactly what we wanted. We would highly recommend them and since we have been working with them since December we already have sent two friends to work with MetroPlex.


These Guys are Great.

I am closing on my first home Monday morning all thanks to Sean, Jennifer, Meredith, and Dave from Metroplex. These guys have been truly exceptional in all ways. They made my first home purchase with a non-conventional loan work faster, better and easier than what my own family members are going through with conventional loans on their 4th, 5th, or 6th home purchase.
I cannot forget to mention Elizabeth either, who answered my unending questions for the last 9 months before we could even begin the loan approval process. I would have gotten tired of myself if I were in her shoes. But not once did I hear anything but a cheerful voice that was willing to help me understand anything I wanted to know about what was to come.
All in all, I could not ask for a better, more professional, more dedicated team than the folks as Metroplex. I have recommended them to everyone I know that has even had a fleeting thought of buying a home.


Above and Beyond!

Metroplex went above and beyond in helping us get our loan for our new home! Sean was incredible and did everything he could to make something that tends to be very time consuming and difficult, as easy as it could be. Thank you Sean and your whole team for a job well done and for helping us buy our dream home!


Thank you!

This was my first time buying a home and Sean and his group made the process almost pain free. Thank you for everything.

The experience was a pleasant one

We never cease to talk to everyone about Sean Stephens and his Metroplex Mortgage Services Team. With Sean's leadership and his team's hard work and professionalism, we were able to purchase our home without any problems. The experience was a pleasant one and we thank you ALL, once again! Recommendations are in order...you better believe it!


One of the finest teams I have ever seen!

Very satisfied with Sean Stephens. He made the process easy on me. Would recommend him highly. Sean led me and my wife step by step when we purchased our house. Sean Stephens answered all of our questions and was very polite with us His staff was just remarkable to. Sean has one of the finest teams I have ever seen. They all made us feel very much at ease.


The "big guys" couldn't beat their rates!

The team at Metroplex Tampa went above and beyond, locking in a very low rate for us. We shopped the rate around too, and the "big guys" couldn't beat it. We were first-time home buyers and their team made the financing easy for us. They deserve their BBB A+.


They helped us close on our dream house!

Great team of professionals, they helped us close on our dream house! We couldn't be more happy with the team and would recommend them to anyone. After 22 years of military service it was nice to have help, guidance, and support to get through the VA loan process and make the experience a smooth one.


They performed above and beyond!

Sean and his staff were easy to work with and they performed above and beyond what was required. Sean got me a loan with the lowest interest rate possible.


Each and every staff member knew my name and treated me like family!

After trying for two years to find a mortgage company that would do a loan for a low income, disabled person like myself, I found Metroplex! They offer many products and found the perfect match for me at better rates than all other mortgage company I tried. The customer service is is beyond compare! Quick, easy and efficient. Each and every staff member knew my name and treated me like family. If calls were not answered promptly and i left a message, my call was returned usually within the hour. As a first time homebuyer, they took the time to explain the process every step of the way. I cannot say enough about this company. I would highly recommend them to anyone. They truly cared and worked very hard to get me a loan and payments I could afford when no other brokers wanted to bother with my situation even though they advertised specifically for people in my situation. This is a top notch company with happy caring employees. They helped me realize my dream of owning a home. THANK YOU!


Till next time... and there will be!

A truly qualified and responsive person while professionally accommodating. The process of purchasing your first home could be a bitter sweet experience; at times the only driving force, making this dream a reality. The time constraints that govern the qualification for loan approval can be challenging specially when dealing with the corporate world. During these demanding times, fortunately Sean and his team were prepared to walk me step by step with a plan designed to provide efficacy. Sean thank you.


One of the best customer service teams I have ever dealt with!

Metroplex processed my mortgage for me and it was very easy and efficient. Sean's team is one of the best customer service teams I have ever dealt with.


We were able to work it all out smoothly

We were first time home buyers and unsure of the whole process but he was helpful and answered our questions. We had a more complex situation but we were able to work it all out smoothly and we are now enjoying our new home.


This firm did a VA loan in 5 weeks!

That's unheard of!! I've had conventional loans take more time. Use these people, they know what they are doing. They got back to me immediately after I called and were ready to serve. The closing date was on the day we needed to have it on. As I mentioned early on in the review, this firm did a VA loan in 5 weeks which is unheard of.


Friendly and works hard

We just closed on our first home Sept 29th 2015. I don't know what I would have done without metroplex. Everyone there is friendly and works hard to get you the right loan. I have already recommended them to family who will be buying a house soon and we used them because a friend recommended them to us.


We were pre-approved in a matter of days!

Metroplex mortgage did a great job of making the loan process quick and easy. They got us pre-approved in a matter of days too which greatly helped us to be able to look at homes with our realtor sooner. Thank you for helping my wife and I get a great home!


Our experience with Sean Stephens was phenomenal!

We got the house that we wanted and thanks to Sean and his team, they made it possible for me and my husband to be able to achieve our dream house. Everyone was very kind and knew what they were doing, they are very good with responding back with updates and any questions that you have. We are first-time homebuyers and thanks to Metroplex, we were able to have a good first time experience buying a property through USDA loan. Sean and his team are highly recommended from my standpoint.


Very good experience!

Extremely helpful throughout the process.


Thank you for working with veterans!

My experience with Sean was personal when it came to assisting us with the financial aspect of buying a house. I had no idea there would be so much paperwork involved with purchasing a home. As a veteran, it was important to me that I find someone who would consider utilizing a VA Loan and all the details that would follow, Sean did just that; he streamlined things with his very-professional and knowledgeable team. I look forward to working with him in the future or recommending others to him.


Wonderful company to work with!

They get the job done!


Will highly recommend them to friends.

Sean and his whole staff were very helpful during our home buying process. They answered all of our questions thoroughly and always responded quickly.


A very smooth process from start to finish

Sean, Meredith and Dave were great! They all helped my wife and I get a USDA loan and made it a very smooth process from start to finish. Thank you all for your hard work and dedication. We apreciate the timely responses and the information you were able to give. Thank you!


Sean provided lots of information and made the class interesting!

Attended financial (loans FHA, VA, USDA, Conventional mortgages) class at Ocala Marion County Association of Realtors. Instructor was Sean Stephens of Metroplex Mortgage Services. Four hours is a long time to sit in one place; however, Sean provided lots of information and made the class interesting.


Metroplex goes above and beyond

First I would like to say, that I heard a lot about Metroplex Mortgage. From my understanding they are not like the big businesses that made you feel like a number, they go above and beyond. They are considered the BEST! When I first started working with Metroplex my credit score wasn't high enough, I did not have enough credit lines, and would not qualify for any loan! That was very disappointing. One thing that I appreciated tremendously is unlike the Banks, they did not say ( go work on your credit and come back and apply in a year,) Metroplex Mortgage walked with me every step of the way! Invested their money and time on me. Sometimes I felt like I was walking on egg shells. Because It felt like I was being led through a strange valley that I knew nothing about, But I was astonished when my credit kept improving. During the whole process I learned how to FAX and scan to PDF. I will not say that the process was an easy one . It was a lot of work. But if you have any chance at all of buying a house it is with Metroplex. They work with you when no one else will. Also Metroplex is personal and actually cares for their customers. I remember being on maternity leave, in the middle of the process. I didn't want to disqualify my self! So I was planning on going back to work early. Shawn S. told me to get my priorities straight! That made me think! These wonderful people have a passion for what they do. Like I said If your looking for a mortgage Shawn S., Dave,,Miranda, Elizabeth and all of these experienced professionals will make it happen. Thank you guys. I am now in my new home thanks to Metroplex. I would recommend them to any one in any phase of life.


Metroplex gave me good guidance and explanations

I just bought my first house; did not know much; had many questions and worries. The people at Metroplex listened and were able to give me good guidance and explanations. Facts, figures, math and taxes don't make the most sense to me, but Metroplex did their very best to help me understand and not be overwhelmed by the process. I could call, e-mail anytime and know I'd hear back sooner rather than later. I purchased my 1st home and very grateful.


We couldn't be happier

This is the second time we have used Sean S. and his team at Metroplex as our mortgage broker, and we couldn't be happier. We had a difficult issue come up during the appraisal, but Sean is a miracle worker and saved the deal. We believe no one else could have done that. Of course, we closed on time and with a great rate. We'll never use anyone else. If you're looking for a mortgage broker who you can trust to care about YOUR deal and have YOUR best interests at heart, you can not go wrong with Sean S!


I highly recommend metroplex

Metroplex staff were very helpful on getting us and my family settle for a house. If we had any questions we could call or email and they would reply as soon as possible. Very polite and understanding. I highly recommend metroplex to other people who are looking to buy a house.


Metroplex took care of practically everything

We used Metroplex for our USDA loan. Sean is very knowledgeable about this type of loan and he and his staff were easy to work with. They replied quickly to our emails and answered all our questions. We thought buying a home was going to be scary and frustrating but Metroplex took care of practically everything!


Friendly, Knowledgeable and Helpful

Very friendly, knowledgeable and helpful from the very beginning to the end! Will recommend to our friends and family members. We went through two another mortgage companies before we met Metroplex. Let's just say it was a smooth and easy process (unlike the stress and frustration of the other two) and we got our dream home! You guys are amazing. Keep up the great work!


Outstanding Service

Outstanding service from the whole team at Metroplex Mort. Services. Sean, Jessica, Elizabeth, Robin to name just a few of the folks who were incredibly helpful. The purchase of my home was during the entire holiday seasons ( Thanksgiving, Christmas and New Years ) and yet I was able to close in a remarkable short time. Wonderful experience.


Metroplex was there...thank you

When no one else would help us Metroplex was there...thank you for taking a chance with us!


Fast and easy

Fast and easy. No stress Sean Stephens and all the people who helped at metroplex thank you for helping me with a speedy process to get the home I have been wanting.


I cannot say enough good things about this company

The Metroplex team was amazing to worth with. Buying a house is stressful! This team paid attention to every detail and made sure every step of the process was explained. When there were bumps in the road, their dedication, compassion and kindness were unparalleled! I cannot say enough good things about this company.


Thanks to Sean and your whole team

Thanks to fast moving quick team, we just closed on out new home. Thanks to Sean and your whole team.


Truly amazing teamwork!

I loved how FAST it was. Sean and his team worked endlessly and we closed on our wonderful house in less than 60 days!! Truly amazing teamwork!


Thanks for helping me buy my first house!!

I just closed on my first house and metroplex was so helpful! I want to thank them for all the help and the amazing deal they got for me! I'm so glad I went with them!! Thanks for helping me buy my first house!!


They made the dream come true

I would have never thought I could owe a home one day. I made the call to metroplex, and they made the dream come true. I provided all the information they need, and they did all the work for my me and my family.


Highly Recommend

The entire Metroplex team was very helpful , friendly and kept me up to date on the process the entire time. They were knowledgeable and answered all my questions in a very timely manner. The process of the loan and closing went very smooth. I would highly recommend their services to anyone who is looking for a mortgage


You can't go wrong with Metroplex

Sean and his Metroplex team were the best part of our home buying experience. Sean got us a better rate than we could've imagined, everyone was responsive, helpful, quick and informative. I wish we could take them with us wherever we move in the country! You can't go wrong with Metroplex.


They get the job done!

Wonderful company to work with! They get the job done!


We couldn't be more happy

Great team of professionals, they helped us close on our dream house! We couldn't be more happy with the team and would recommend them to anyone. After 22 years of military service it was nice to have help, guidance, and support to get through the VA loan process and make the experience a smooth one.


Recommendations are in order...you better believe it!

We never cease to talk to everyone about Sean Stephens and his Metroplex Mortgage Services Team. With Sean's leadership and his team's hard work and professionalism, we were able to purchase our home without any problems. The experience was a pleasant one and we thank you ALL, once again! Recommendations are in order...you better believe it!
David and Naomi Rosario


We would recommend metroplex to all our family and friends

I would like to thank metroplex and their staff for all the hard work and making sure we as first time home buyers got all the help we needed for a smooth approval on our lovely new home ! We would recommend metroplex to all our family and friends because of their hard work and dedication. Thank you, sincerly Scott Theodore & lidia.


Thank you for everything

This was my first time buying a home and Sean and his group made the process almost pain free. Thank you for everything.


Very easy and efficient

Metroplex processed my mortgage for me and it was very easy and efficient. Sean's team is one of the best customer service teams in have ever dealt with.


We highly recommend metroplex!

We had a great experience using metroplex! Everyone was very friendly and helpful. We closed on time and they kept us well informed regarding what was going on at all times. We highly recommend metroplex!


Sean and his staff are amazing

Sean and his staff are amazing, I am a repeat customer having done three transactions through metroplex mortgage. You will not find a better mortgage company who will treat you like a person and not a number and will actually call you back when they say they will! I will definitely use them again in the future and would recommend anyone else looking to purchase or refinance to give Sean a call.


Thank you all for what you do

Sean and his staff were very helpful with our purchasing of our home. We will recommend to our friends. Our realtor recommended Sean and Metroplex. She was right. We closed our loan without difficulties. Thank you all for what you do to help people in the home purchasing process.


great and very patient!!

I worked with them for 2 years!! I was in the process of getting my credit straight after a divorce & they kept in contact with me and directed me every step of the way! They are great & very patient!


The level of service, skill and follow-up is extraordinary

From the beginning to the end of the process the entire team was responsive, effective and efficient. The level of service, skill and follow-up is extraordinary... The entire team went above and beyond for me!!!! I could have not asked for any better team to handle the process of purchasing my house!!!!! The Metroplex Team was a true blessing from God to man.. They truly 'WOW'd' me with the level of customer service and no matter how frustrating it got at times they kept their cool and provide me with a sense of belonging. I am looking forward to working with them in the future with my buying/selling needs, In addition, I have referred several people to Metroplex. Thanks!!


Recommend metroplex for your mortgage

Would recommend metroplex for your mortgage. Always helpful. Have already sent family to them. Very professional. Although there were many people involved they all communicate so everyone is on the same page.


Incredibly Helpful.

Outstanding service from the whole team at Metroplex Mort. Services. Sean, Jessica, Elizabeth, Robin to name just a few of the folks who were incredibly helpful. The purchase of my home was during the entire holiday seasons ( Thanksgiving, Christmas and New Years ) and yet I was able to close in a remarkable short time. Wonderful experience.


5 stars across the board !!!

I recently purchased a home in Sebring Florida. Metroplex Mortgage Services came highly recommended by my real estate broker. Sean Stephens was responsive and efficient from day one !! The people I interacted with at Metroplex were both friendly and knowledgeable. Special acknowledgement to Robin Tucker-Allen for all her help and patience. I am happy to rate them 5 stars across the board !!!


Would strongly recommend them

Using Metroplex Mortage was a very pleasant experiences. Good rate and a quicker pay off time! Would strongly recommend them. Robin was very helpful with better understanding the credit rating.


Thank you some much for a spectacular job

Sean Stephens an his team did an excellent job from start to finish. He really helped me understand my credit and what I needed to make sure Pre approval process went smooth. They did a wonderful job walking me threw everything since I was a first home buyer. Thank you some much for a spectacular job.


Sean's team was incredibly responsive

Sean's team was incredibly responsive, helping me close our loan in under 30 days! My family was in need of a larger home because we were growing and the Metroplex team made that dream a reality. Great job!!


You can not go wrong with Sean Stevens!

This is the second time we have used Sean Stevens and his team at Metroplex as our mortgage broker, and we couldn't be happier. We had a difficult issue come up during the appraisal, but Sean is a miracle worker and saved the deal. We believe no one else could have done that. Of course, we closed on time and with a great rate. We'll never use anyone else. If you're looking for a mortgage broker who you can trust to care about YOUR deal and have YOUR best interests at heart, you can not go wrong with Sean Stevens!


Excellent in what they do

Sean, and his team are excellent in what they do. Words can't express how grateful I am for such an outstanding team that walked me through the whole step in to home ownership. Elizabeth, and Robin were excellent, and anyone looking to purchase a home please ensure you're with them, and you will be successful! Thank you once again team!


Metroplex was a great choice

Metroplex was a great choice for me and my family to go through. Through the long process of buying a house they kept in contact and always returned our pone calls. I would recommend metroplex to anyone


Sean is a great leader

Sean was helpful and supportive from beginning to end. His staff was always prompt in responding if I had questions. My mortgage is a USDA loan and Sean was more than knowledgable on all fronts as the type of loan carries specific criteria and parameters. I highly recommend this group and Sean is a great leader.


Keep up the Good work!!!

Sean stephens, Meridith, robin, elizabeth and all of the staff at Metroplex were very helpful to me with the journey of purchasing my new home. They were very helpful answered all my questions and if one of them would not be able to answer a concern, they directed me to the approriate person. They provide excellent service, when you call the wait is not forever and they do call back in a timely manner, they work long hours to make sure their clients are happy and they do every thing on their behalf to makesure the process goes as smooth as possible. They do their best in trying to give you the best intrest rate, they made me feel like family and they also made me feel comfortable. I will and would reccomend METROPLEX to anyone, they are the best, they know what their doing and they get the work done!!!! Thank you Metroplex and keep up the Good work!!!


 

 

 

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